Terms of Service

By accessing or using KlevaLearn, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our platform. If you are under 18, you represent that your parent or guardian has reviewed and agreed to these terms on your behalf.

To use certain features, you must create an account. You agree to: • Provide accurate and complete registration information. • Maintain the security of your password and account. • Notify us immediately of any unauthorized access. • Accept responsibility for all activities under your account. Parents/guardians may create and manage accounts for their children. Institutional administrators may create accounts for their staff and students.

Students may browse courses, enroll in available courses, complete lessons and assessments, and track their progress. Parents/Guardians may view their linked children's educational progress, assessment results, and enrollment status. Parents cannot enroll in courses themselves. Teachers/Instructors may create and manage course content, grade assessments, and monitor student progress within their assigned courses. Organization Administrators may manage their institution's users, courses, and view platform analytics for their organization. Organizations cannot enroll in courses. Super Administrators have full platform management capabilities.

• Course enrollment is available to students only. Parents, teachers, and organizations cannot enroll in courses. • Enrolled students gain access to course materials, lessons, and assessments. • Course completion requires passing all module assessments (pass mark: 50%) and the final course assessment (pass mark: 70%). • We reserve the right to modify, suspend, or discontinue any course at any time. • Course content is provided for educational purposes and should not be redistributed without permission.

• Module assessments have a default pass mark of 50%. • Course final assessments have a default pass mark of 70%. • Assessment results are final once submitted. • We may offer re-take opportunities at the discretion of the instructor or institution. • Certificates of completion may be issued for courses where all requirements are met.

You agree NOT to: • Use the platform for any unlawful purpose. • Share your account credentials with others. • Attempt to cheat on assessments or submit work that is not your own. • Upload malicious code, viruses, or harmful content. • Harass, bully, or intimidate other users. • Scrape, crawl, or automate access to the platform without permission. • Reverse engineer or decompile any part of the platform. • Use the platform to collect personal data about other users.

• All platform content, design, code, and technology are the exclusive property of KlevaLearn Learning Ltd or its licensors, protected by applicable intellectual property and copyright laws. • Course materials created by instructors remain the intellectual property of their creators, with a licence granted to KlevaLearn for the purposes of platform delivery. • Users retain ownership of content they create (e.g., assessment submissions, comments), but grant KlevaLearn a non-exclusive licence to store, display, and process such content for platform operation. • The KlevaLearn name, wordmark, logo, taglines, and all associated branding elements are proprietary trademarks or service marks of KlevaLearn Learning Ltd, whether registered or unregistered. • You may NOT use, copy, reproduce, imitate, or co-opt the KlevaLearn name, logo, or branding in any form — including but not limited to marketing materials, websites, social media profiles, domain names, or any product or service — without prior written permission from KlevaLearn Learning Ltd. • Any content, design, or technology that is substantially similar to KlevaLearn’s intellectual property and likely to cause confusion with our brand is strictly prohibited. • Violations of our intellectual property or brand rights will be pursued to the fullest extent permissible under applicable law, including injunctive relief and claims for damages.

Your use of KlevaLearn is also governed by our Privacy Policy. We are committed to full compliance with all applicable data protection legislation, including: • UK GDPR and the UK Data Protection Act 2018, for users in the United Kingdom. • EU GDPR (Regulation 2016/679), where applicable to users in the European Economic Area. • Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR), for users in Nigeria, administered by the Nigeria Data Protection Commission (NDPC). • COPPA (Children’s Online Privacy Protection Act), for users in the United States under the age of 13. We apply appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. We will never sell your personal data to third parties under any circumstances. For data protection enquiries or to contact our Data Protection Officer: dpo@klevalearn.com.

Service Availability KlevaLearn is provided on an "as is" and "as available" basis. We do not warrant that the platform will be free from interruptions, errors, or downtime. Temporary unavailability may occur due to scheduled maintenance, emergency technical work, third-party infrastructure failures, cyberattacks, or force majeure events. We will use reasonable endeavours to maintain platform availability and will provide advance notice of planned maintenance where practicable. However, no specific uptime guarantee is given. No Refunds for Downtime or Service Interruptions Subscription fees are strictly non-refundable in the event of platform downtime, service interruptions, temporary unavailability, or reduced functionality — regardless of the duration of such interruption — except where expressly required by applicable consumer protection law. Users affected by extended or material outages may contact support to discuss their situation, and KlevaLearn may, at its sole discretion, offer goodwill account extensions or service credits. Limitation of Liability • KlevaLearn is provided without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform or its content. • Our total aggregate liability to you for any claim arising under or relating to these Terms is limited to the total amount you paid to KlevaLearn in the twelve (12) months immediately preceding the event giving rise to the claim. • Educational content is provided for informational and educational purposes only and does not constitute professional, legal, medical, financial, or any other form of regulated advice. • We are not responsible for any decisions made by users in reliance on course content.

All fees paid to KlevaLearn are generally non-refundable, subject to the following: • Subscription Fees: Once a subscription plan is purchased and activated, fees are non-refundable. This applies to any billing period during which access was available, regardless of actual usage or platform downtime (except as described in Section 9). • Live Session Fees: Fees paid for live video sessions or live tutorials are non-refundable once a session has been delivered. Cancellations made at least 24 hours before a scheduled session may be considered for a credit note at KlevaLearn’s sole discretion. • Change of Mind: We do not offer refunds for change of mind, lack of use, or dissatisfaction with course content, except as required by applicable consumer protection law. • Statutory Rights: Nothing in this policy limits your statutory rights under applicable law (e.g., the UK Consumer Rights Act 2015, or equivalent consumer protection legislation in your jurisdiction). If you believe you are entitled to a refund on statutory grounds, please contact support@klevalearn.com.

• You may close your account at any time by contacting support. • We may suspend or terminate accounts that violate these Terms without prior notice. • Upon termination, your right to use the platform ceases immediately. • No refund of any subscription or service fees will be issued upon voluntary account closure or termination for breach of these Terms. • Data retention after termination is governed by our Privacy Policy.

• These terms are governed by the laws of England and Wales. • Disputes will be resolved through good-faith negotiation first. • If negotiation fails, disputes will be submitted to binding arbitration. • Nothing in these terms limits your statutory consumer rights.

We may update these terms from time to time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.

KlevaLearn reserves the right to review, revise, or modify its subscription prices, plan structures, and the scope of services offered at any time and without prior notice to users. • Price Reviews: Subscription fees, individual plan pricing, and any other charges associated with the platform are subject to change at KlevaLearn's sole discretion. We are not obligated to provide advance notice before adjusting prices. • Service Changes: Features, content availability, service tiers, and platform functionality may be added, modified, limited, or removed at any time without prior notification. • No Entitlement: Access to any specific feature, pricing level, or service offering does not constitute a guaranteed or permanent entitlement. Continued access to any feature is subject to KlevaLearn's prevailing terms and pricing at that time. • Effect on Active Subscriptions: Where price changes affect an existing subscription, any updated pricing will apply from the next billing cycle or renewal date. Your continued use of the platform following a price or service change constitutes your acceptance of the revised terms. • Platform Protection: These provisions are necessary to allow KlevaLearn to operate, evolve, and sustain the platform in a commercially viable manner. We will endeavour to communicate significant changes where reasonably practicable, but are not bound to do so.

Live video sessions and live tutorial services are not included as part of any standard subscription plan. They are entirely separate services available only by special request and individual arrangement. • Subscription fees cover access to self-paced course content (lessons, assessments, and certificates) only. • Live video sessions and live tutoring are available by special arrangement and are subject to a separate, individually agreed fee — distinct from any subscription payment made. • Scheduling of live sessions is subject to instructor or tutor availability and must be confirmed with the KlevaLearn team in advance. • KlevaLearn does not guarantee the availability of live session or live tutorial services. • Separate terms, pricing, and cancellation conditions specific to live sessions will be communicated and agreed upon at the time of booking. • Any fees paid for live sessions are non-refundable once a session has been conducted, unless otherwise agreed in writing.

For questions about these Terms of Service: • Email: legal@klevalearn.com • Address: KlevaLearn Learning Ltd, 123 Education Lane, London, UK