Privacy Policy

We collect information you provide directly when you create an account, enroll in courses, or contact us. This includes: • Personal Information: Name, email address, date of birth, and profile details. • Educational Data: Course enrollments, progress, test scores, submissions, and learning analytics. • Usage Data: Pages visited, features used, timestamps, and device/browser information. • Communication Data: Messages, support tickets, and feedback you send us. • Payment Information: If applicable, billing details are processed securely through third-party payment processors.

We use the information we collect to: • Provide, maintain, and improve the KlevaLearn learning platform. • Personalize your learning experience and recommend courses. • Track your educational progress and generate reports for you, your parents/guardians, or your institution. • Communicate with you about your account, courses, and platform updates. • Ensure the security and integrity of our platform. • Comply with legal obligations, including child protection regulations. • Conduct research and analytics to improve educational outcomes.

We do not sell your personal information. We may share data with: • Educational Institutions: Organizations and instructors managing courses you are enrolled in. • Parents/Guardians: Parents linked to student accounts can view learning progress and assessment results. • Service Providers: Third parties who help us operate the platform (hosting, analytics, email delivery). • Legal Requirements: When required by law, regulation, or legal process. • Safety: To protect the rights, safety, and property of KlevaLearn, our users, or the public.

KlevaLearn is designed for educational use and may be accessed by minors. We take special precautions to protect children's data: • We obtain verifiable parental consent before collecting personal information from children under 13. • Parents/guardians can review, update, or request deletion of their child's information. • We do not target advertising to children. • We limit data collection from children to what is necessary for educational purposes.

We implement industry-standard security measures to protect your data: • Encryption in transit (TLS/SSL) and at rest. • Regular security audits and vulnerability assessments. • Access controls and authentication mechanisms. • Secure data backup and disaster recovery procedures. No system is 100% secure. If you discover a security vulnerability, please report it to security@klevalearn.com.

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion: • Personal information is deleted or anonymized within 30 days. • Educational records may be retained in anonymized form for research purposes. • Backup copies are purged within 90 days. • Legal records may be retained as required by law.

Depending on your location, you have the following rights regarding your personal data: Under UK/EU GDPR (United Kingdom & European Union): • Access: Request a copy of the personal data we hold about you. • Rectification: Request correction of inaccurate or incomplete data. • Erasure: Request deletion of your personal data ("right to be forgotten"). • Restriction: Request that we restrict processing of your data in certain circumstances. • Portability: Receive your data in a structured, machine-readable, and commonly-used format. • Objection: Object to processing based on legitimate interests or for direct marketing purposes. • Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing. Under the Nigeria Data Protection Act 2023 (NDPA) & NDPR (Nigeria): • Right to be informed about how your personal data is collected, stored, and used. • Right of access to personal data we hold about you. • Right to rectification of inaccurate or out-of-date personal data. • Right to deletion or erasure of your personal data where it is no longer necessary. • Right to restrict or object to the processing of your personal data. • Right to object to automated decision-making or profiling that significantly affects you. • Right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng. Under CCPA (California, United States): • Right to know what personal information is collected and how it is used. • Right to request deletion of personal information. • Right to opt out of the sale of personal information (we do not sell personal data). • Right to non-discrimination for exercising your CCPA rights. To exercise any of the above rights, contact us at privacy@klevalearn.com. We will respond within 30 days, or within the specific timeframe required by applicable law.

In the event of a personal data breach that is likely to pose a risk to the rights and freedoms of affected users, we will: • Notify the relevant supervisory authority (e.g., the UK Information Commissioner’s Office (ICO), an EU lead supervisory authority, or the Nigeria Data Protection Commission (NDPC)) within 72 hours of becoming aware of the breach, where required by applicable law. • Notify affected users without undue delay where the breach is likely to result in a high risk to their rights and freedoms, providing clear information about the nature of the breach and the steps they should take. • Maintain an internal register of all personal data breaches, regardless of whether external notification is required. If you suspect a data breach or security incident involving your personal data, please contact us immediately at security@klevalearn.com.

We use cookies and similar technologies to improve your experience. See our Cookie Policy for full details. You can manage cookie preferences through your browser settings or our cookie consent banner.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. Continued use of KlevaLearn after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices: • Email: privacy@klevalearn.com • Address: KlevaLearn Learning Ltd, 123 Education Lane, London, UK • Data Protection Officer: dpo@klevalearn.com